Privacy Policy

1. Company Overview & Commitment

EGEXO is a leading Egyptian manufacturer and wholesale supplier specializing in premium natural loofah sponges for body, bath, and kitchen applications. As a trusted exporter serving retailers, online stores, distributors, and businesses worldwide, we understand the critical importance of protecting your personal information and business data.

2. Information We Collect

Business Information We Collect:

• Company Details: Business name, registration information, tax identification numbers
• Contact Information: Business addresses, phone numbers, email addresses of authorized representatives
• Order Information: Product specifications, quantities, delivery addresses, payment preferences
• Communication Records: Email correspondence, phone call logs, meeting notes related to wholesale transactions
• Financial Information: Payment details, credit terms, banking information for B2B transactions

Website Usage Data:

• IP addresses and geographic location data
• Browser type, device information, and operating system
• Pages visited, time spent on our website, referral sources
• Search queries related to loofah products and wholesale services
• Cookie data and website interaction patterns

3. How We Use Your Information

Primary Business Purposes:

• Order Processing: Managing wholesale orders, production scheduling, quality control, and timely delivery of natural loofah products
• Customer Service: Providing technical support, answering product inquiries, and resolving any concerns about our loofah sponges
• Business Relationship Management: Maintaining long-term partnerships with retailers, distributors, and wholesale clients
• Product Development: Understanding market needs to improve our natural loofah manufacturing processes
• Marketing Communications: Sharing updates about new loofah products, industry insights, and special wholesale offers

Legal and Operational Requirements:

• Compliance with Egyptian export regulations and international trade laws
• Maintaining accurate business records for auditing and tax purposes
• Protecting our intellectual property and preventing fraudulent activities
• Meeting quality certification and organic product standards

4. Information Sharing & Disclosure

EGEXO maintains strict confidentiality regarding our wholesale clients’ information. We only share data in the following circumstances:

Authorized Third Parties:

• Logistics Partners: Shipping companies and freight forwarders for international loofah product delivery
• Payment Processors: Secure financial institutions handling wholesale transaction payments
• Quality Certification Bodies: Organizations verifying our natural loofah products meet international standards
• Legal Advisors: Professional consultants assisting with export documentation and compliance

Legal Requirements:

We may disclose information when required by Egyptian law, international trade regulations, or to protect our legitimate business interests and those of our wholesale partners.

5. Data Security & Protection Measures

Technical Safeguards:

• SSL encryption for all data transmission and online communications
• Secure servers with regular security updates and monitoring
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Encrypted data storage for sensitive business information

Physical Security:

• Secure facilities for our loofah manufacturing and data storage operations
• Restricted access to areas containing confidential business information
• Professional security systems monitoring our Egyptian production facilities

6. International Data Transfers

As a global wholesale supplier of natural loofah products, EGEXO may transfer data internationally to serve our clients worldwide. We ensure all international transfers comply with applicable data protection laws and maintain appropriate safeguards.

Transfer Safeguards:

• Contractual agreements with international partners ensuring data protection
• Compliance with Egyptian export data regulations
• Adequate security measures in all jurisdictions where we operate
• Regular monitoring of international data handling practices

7. Your Rights & Data Control

EGEXO respects your rights regarding personal and business information. As our wholesale partner, you have the following rights:

• Access Rights: Request information about what data we hold about your business
• Correction Rights: Update or correct any inaccurate business information
• Deletion Rights: Request removal of data no longer needed for legitimate business purposes
• Portability Rights: Receive your business data in a structured, commonly used format
• Communication Preferences: Control marketing communications and newsletter subscriptions
• Objection Rights: Object to certain types of data processing for marketing purposes

8. Cookie Policy & Website Analytics

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality and secure wholesale order processing
• Analytics Cookies: Help us understand how visitors interact with our loofah product pages
• Marketing Cookies: Enable personalized content about our natural loofah wholesale services
• Preference Cookies: Remember your settings and language preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to access some features of our wholesale platform.

9. Data Retention Policies

EGEXO maintains business information only as long as necessary for legitimate business purposes and legal compliance:

• Active Client Data: Maintained throughout our business relationship and for 7 years after the last transaction
• Financial Records: Retained according to Egyptian accounting and tax requirements (minimum 10 years)
• Communication Records: Business correspondence kept for 5 years for reference and dispute resolution
• Website Analytics: Aggregated data retained for 24 months to improve our services
• Marketing Data: Maintained until you opt-out or request deletion

10. Children’s Privacy Protection

EGEXO’s wholesale services are designed exclusively for businesses and individuals over 18 years of age. We do not knowingly collect personal information from minors. Our natural loofah products are intended for professional retail and distribution purposes.

11. Privacy Policy Updates

We regularly review and update this Privacy Policy to reflect changes in our business practices, legal requirements, and industry standards. Significant changes will be communicated to our wholesale partners through:

• Email notifications to registered business contacts
• Prominent notices on our website www.egexo.com
• Updates in our wholesale client communications
• Direct communication for major policy changes affecting existing contracts

12. Third-Party Links & Services

Our website may contain links to third-party websites, industry resources, or partner platforms. EGEXO is not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit through our platform.